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Shipping & Returns
I. Shipping of Merchandise
( "We" being "Static Wear, Inc." )

a. We will ship product to the customer once the customer's payment has been cleared. Products which are not currently in stock will be shipped when the item is received back into stock at our location.

b. If an order is split due to some items being in stock and others being out of stock, we will email the customer to discuss the options. The customer may decide to ship what is currently in stock, and then receive shipment of the other portion later (incurring additional shipping charges). The customer may also decide to wait until the entire order is in stock before we will ship it.

c. We will ship based on the method of choice at time of checkout. The customer will be able to choose from common shipping methods such as United Parcel Service (UPS) and United States Postal Service (USPS).

d. Customers will, in all cases, cover their own shipping cost based on their choice of shipping method. We will not provide payment for shipping unless explicitly stated.

e. For all International shipping, we REQUIRE an email first stating the order type, your shipping preference along with a CONFIRMED address. For all International orders that do not follow this guideline, your order will be cancelled and your money refunded with NO notice or confirmation. If we continue to receive International orders that do not follow this guideline we will not offer that option and only US orders will be accepted.

II. Returns

a. Returns must be requested in writing (email or postal service) within 14 days of purchase. Please state the reason for the request, the date of purchase, and the account name you purchased the item under.

b. Returns must be shipped to:

Returns Department
Static Wear
149 Burrs Mill Road
Southampton, NJ, 08088

c. Returns must be shipped by a certified carrier (FedEx, USPS, UPS) and require a signature for delivery.

d. All return shipping will be paid for by the customer. No COD packages will be accepted unless previously agreed upon by both parties.

e. All returned merchandise must be in resalable condition to obtain merchandise credit. Items that are not in resalable condition will be returned to the customer with an explanation of refusal of credit.

f. We will only exchange defective items for items of the same type. Exchanges for different items will not be considered unless agreed upon by both parties.

g. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

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